We welcome you to visit our online shop. We take the protection of your personal data very seriously. We process your data in accordance with the applicable legal provisions on the protection of personal data, in particular the EU General Data Protection Regulation (EU- GDPR). With the help of this data protection declaration, we inform you comprehensively about the processing of your personal data by J. Wagner GmbH and the rights to which you are entitled.
Responsible body and data protection officer
J. Wagner GmbH
Phone: +49 (0) 75 44 / 5 05-0
Data Protection Officer: email@example.com
Your rights as a data subject
First of all, we would like to inform you about your rights as a data subject. These rights are standardised in Art. 15 - 22 EU-GDPR and include the right to information, deletion, correction, data portability, restriction of data processing, objection to data processing, as well as the right not to be subjected to a fully automated decision (such decisions do not take place on our part).
To assert these rights, please contact: firstname.lastname@example.org. The same applies if you have questions about data processing in our company or would like to revoke a granted consent. You also have the right to lodge a complaint with a data protection supervisory authority.
Rights of objection
If we process your personal data for the purpose of direct advertising, you have the right to object to this data processing at any time without giving reasons. This also applies to profiling insofar as it is related to direct advertising. If you object to processing for direct marketing purposes, we will no longer process your personal data for these purposes. The objection is free of charge and can be made form-free, gladly to email@example.com.
In the event that we process your data to protect legitimate interests, you may object to this processing at any time on grounds relating to your particular situation; this also applies to profiling based on these provisions. We will then no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims.
Purposes and legal bases of data processing
Legal bases for data processing result in particular from Art. 6 EU-GDPR: We use your data to initiate business, to fulfil contractual and legal obligations, to implement the contractual relationship, to offer products and services and to strengthen the customer relationship, which may also include analyses for marketing purposes and direct advertising.
Your consent to data processing can also constitute permission under data protection law. Before granting consent, we will inform you in each case about the purpose of the data processing and about your right of revocation.
Disclosure to third parties
We will only pass on your data to third parties within the framework of the legal provisions or with corresponding consent. Otherwise, we will not disclose your data to third parties unless we are obliged to do so by mandatory legal provisions (disclosure to external bodies such as supervisory authorities or law enforcement agencies) or are entitled to do so (e.g. disclosure of your delivery address to a transport company commissioned by us or selected by you).
Recipients of the data / categories of recipients
Within our company, we ensure that only those persons and functions process your data who objectively need it to fulfil their respective contractual and legal obligations. Insofar as service providers support us in the fulfilment of our tasks, the respective contract required under data protection law has been concluded.
Third country transfer / intention to transfer to a third country
Data is only transferred to third countries (outside the European Union or the European Economic Area) if this is necessary for the implementation of the contractual relationship, is required by law or you have given us your consent.
Third country transfer to cookie providers
Storage period of the data
We store your data as long as it is needed for the respective processing purpose. Please note that numerous retention periods require that data must also be stored beyond this period. This applies in particular to retention obligations under commercial and tax law. If there are no such retention obligations, the data will be routinely deleted once the purpose has been achieved.
In addition, we may retain data if you have given us permission to do so or if there is a legal dispute and we use evidence under statutory limitation periods, which can be up to thirty years; the regular limitation period is three years.
Secure transfer of your data
In order to protect the data stored with us in the best possible way against accidental or intentional manipulation, loss, destruction or access by unauthorised persons, we use appropriate technical and organisational security measures. The security levels are continuously reviewed in cooperation with security experts and adapted to new security standards.
The data exchange from and to our website is encrypted. We offer HTTPS as the transmission protocol for our website, in each case using the current encryption protocols.
Obligation to provide the data
Various personal data are necessary for the establishment, implementation and termination of contractual relationships and the fulfilment of the associated contractual and legal obligations. The same applies to the use of our website and the various functions it provides.
In certain cases, data must also be collected or made available due to legal requirements. Please note that it is not possible, or only possible to a limited extent, to process your enquiry or execute contracts without providing the data required for this purpose.
Categories, sources and origin of data
What data we process is determined by the context: this depends on whether, for example, you register as a customer, place an order or contact us on a matter of your choice. Please note that we may also provide information for special processing situations separately in a suitable place. In this respect, we generally collect your data directly from you personally.
When you visit our website, we may process the following data:
- Name of the Internet Service Provider
- Information about the website from which you are visiting us
- Web browser and operating system used
- The IP address assigned by your Internet Service Provider.
- Files requested, amount of data transferred, downloads/file export
- Information about the web pages you visit on our site including date and time
For reasons of technical security (in particular to defend against attempted attacks on our web server), this data is stored in accordance with Art. 6 I 1 f EU-GDPR. After 7 days at the latest, anonymisation takes place by shortening the IP address so that no further reference to the user can be made and your data is anonymous for us.
When registering as a customer, we may process the following data:
- First/last name
- E-mail address
- The password you have assigned
We may process the following data as part of the ordering process:
The data you provided when you registered as a customer, your order and, if applicable, other data you provide to us during the ordering process.
Links to other providers
Insofar as our website contains links to the websites of other companies, we have no influence on their content. Therefore, no guarantee or liability can be assumed for these contents. The respective provider or operator of the pages is always responsible for the content of these pages. At the time of linking, we checked the linked pages for possible legal violations and recognisable infringements. Illegal contents were not recognisable at the time of linking. If we become aware of any infringements, such links will be removed immediately.
Cookies (Art. 6 I 1 f EU-GDPR / Art. 6 I 1 a EU-GDPR in case of consent)
Our internet pages use so-called cookies in several places. They serve to make our offer more user-friendly, effective and secure. Cookies are small text files that are stored on your computer and saved by your browser (locally on your hard drive). The basis for this processing is our legitimate interest in a secure and technically flawless site operation, Art. 6 I 1 f EU-GDPR.
Most of the cookies we use are so-called "session cookies". These are automatically deleted after your visit. Permanent cookies are automatically deleted from your computer when their validity period (usually six months) is reached or you delete them yourself before the validity period expires.
Most web browsers automatically accept cookies. However, you can usually change your browser settings if you prefer not to send the information.
You can find these for the respective browsers under the following links:
Internet Explorer: http://windows.microsoft.com/de-DE/windows-vista/Block-or-allow-cookies
Opera™ : http://help.opera.com/Windows/10.20/de/cookies.html
If you do not accept cookies, the functionality of our website may be limited.
User profiles / web tracking procedures
Google Analytics (Art. 6 I 1 a EU-GDPR)
We use the tracking tool Google Analytics from Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google") on our website. If you are a resident of the European Economic Area or Switzerland, Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland) is the data controller for your data collected in these procedures.
Your data will be transmitted to Google and processed there for Google's own purposes. If you have an account with Google, Google may also merge the data obtained from Google Analytics tracking. A third country transfer takes place, see here: Third country transfer / Third country transfer intention. We have concluded a corresponding data protection agreement with Google on the basis of the German Data Protection Regulation (EU-GDPR).
We use this tool to collect information about the use of our website and to be able to design and optimise our website based on this data.
This data can be used to create usage profiles across websites. The tool is used on the basis of your consent in accordance with Art. 6 I 1 a EU-GDPR. You can revoke your consent at any time by clicking on "Cookie settings" at the bottom of the page. The objection only applies to the device and the web browser on which it was set, please repeat the process on all devices if necessary. If you delete the opt-out cookie, you will be asked again for your consent for data transfer.
You can also download a browser add-in for deactivating Google Analytics here: https://tools.google.com/dlpage/gaoptout?hl=de. This add-in is provided by Google for the most common browser versions. The data obtained via this procedure will be deleted as soon as it is no longer required for our purposes.
Please note that when using Google Analytics, data transfers in third countries such as the USA and thus outside the European Union are also possible. Companies in these countries are subject to data protection laws that generally do not protect personal data to the same extent as is the case in the Member States of the European Union. In addition, local authorities may access this data without (appropriate) legal remedies being available to EU data subjects.
Google Tag Manager (Art. 6 I 1 a EU-GDPR)
We use the Google Tag Manager Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google") on our website.
The Tag Manager is used to manage functions of the Google Analytics tracking tool. Initially, the Google Tag Manager also controls your user decision (consent) via the so-called consent mode. This adapts the behaviour of the Google tools to your consent to this processing in accordance with Art. 6 I 1a DSGVO.
Your user decision is read via corresponding scripts and cookies. If you have not consented to the use of Google Analytics, the Google Tag Manager prevents the collection of data by these tools. The following data is collected:
Timestamp, user agent, referral URL, Boolean information on consent status, random number generated each time a page is loaded, information on the consent management platform used by the website owner (e.g. developer ID). For technical reasons, the IP address, device information, browser information and URL are also transmitted to Google when the corresponding scripts are called up.
Your data will be transmitted to Google. A third country transfer takes place.
We use Google Tag Manager to store and implement your consent status and to control Google Analytics.
You can revoke your consent at any time by clicking on "Cookie settings" at the bottom of the page. The objection only applies to the device and the web browser on which it was set, please repeat the process on all devices if necessary. If you delete the opt-out cookie, you will again be asked for your consent for data transfer. The storage period of the Google Analytics tools controlled by the Google Tag Manager will only take place after your consent for the duration indicated in the respective sections.
Please note that when using Google Tag Manager, data transfers to third countries such as the U.S.A. and thus outside the European Union are also possible. Companies in these countries are subject to data protection laws that do not protect personal data in general to the same extent as is the case in the Member States of the European Union. In addition, local authorities may access this data without (appropriate) legal remedies being available to EU data subjects.
Integration of the Trusted Shops Trustbadge
To display our ratings collected with Trusted Shops, the Trusted Shops Trustbadge is integrated on this website.
The content on our pages can be shared in social networks such as Facebook, Pinterest and Instagram in accordance with data protection regulations. The buttons of the links are designed in such a way that a connection of your PC to the respective network is only established when you follow the link by clicking on it. You will thus be connected directly to the respective server of the selected social media. The respective operator is responsible for data protection in the social media networks.
This also applies to websites to which we link from our portal but which are operated by other providers. An example of such a link is the videos on our main page that are retrieved from YouTube. Please inform yourself about the data protection on linked pages in the data protection statements of the respective operator. An automatic transfer of user data to the operators of these platforms does not take place through this tool. If the user is registered with one of the social networks, an information window appears when using the social buttons, in which the user can confirm the text before sending it.
Our users can share the contents of this page in social networks in a data protection compliant manner without complete surfing profiles being created by the operators of the networks.
Social media (Art. 6 para. 1 lit. f GDPR)
On our website you will find links to our social media presence on Facebook, Instagram, YouTube and Pinterest. You can recognise links to social media websites by the respective company logo. If you follow this link, you will reach our corporate presence on Facebook, Instagram, YouTube and Pinterest. When you click on a link to a social media network, a connection is established to the servers of the respective social media network. This transmits to the servers of the social media network that you have visited our website. In addition, further data is transmitted to the provider of the social media network. These are for example:
• Address of the website on which the activated link is located
• Date and time the website was accessed or the link was activated
• Information about the browser and operating system used
• IP address
In addition to us, the following company is responsible for the company websites within the meaning of the EU General Data Protection Regulation (EU-DS-GVO) and other data protection regulations
• Facebook: Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA
• Instagram: Instagram Inc, 1601 Willow Road, Menlo Park, CA 94025, USA
• YouTube: YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA
• Pinterest: Pinterest Inc., 808 Brannan Street, San Francisco, CA 94103-490, USA
If you are already logged in to the corresponding social media network when you activate the link, the provider of the social media network may be able to determine your user name and possibly even your real name from the transmitted data and assign this information to your personal user account with the social media network. You can exclude this possibility of assignment to your personal user account if you log out of your user account beforehand.
The servers of the social media networks are partly located in the USA and other countries outside the European Union. The data may therefore also be processed by the provider of the social media network in countries outside the European Union. Please note that companies in these countries are subject to data protection laws that may not protect personal data in general to the same extent as in the Member States of the European Union.
Purpose and legal basis
We ourselves maintain the fan pages in order to communicate with the visitors to these pages and to inform them about our offers in this way.
We also collect data for statistical purposes in order to be able to further develop and optimise the content and to make our offer more attractive. The data required for this purpose (e.g. total number of page views, page activities and data provided by visitors, interactions) are processed by the social networks and made available to us. We have no influence on the generation and presentation of this data.
In addition, your personal data will be processed by the social media providers, but also by us, for market research and advertising purposes. It is possible, for example, that usage profiles are created based on your usage behaviour and the resulting interests. This allows, among other things, advertisements to be placed within and outside the platforms that correspond to your interests. Cookies are usually stored on your computer for this purpose. Independently of this, data that is not directly collected on your end devices may also be stored in your usage profiles. The storage and analysis also takes place across devices; this applies in particular, but not exclusively, if you are registered as a member and logged in to the respective platforms.
The processing of your personal data by us is based on our legitimate interests in effective information and communication pursuant to Art. 6 para. 1 sentence 1 lit. f. GDPR. If you are asked for consent to data processing, i.e. if you declare your consent by confirming a button or similar (opt-in), the legal basis of the processing is Art. 6 para. 1 sentence 1 lit. a., Art. 7 GDPR.
Your rights / possibility to object
Please note that we have no influence on the scope, type and purpose of the data processing by the provider of the social media network. For more information on the use of your data by the social media networks integrated on our website and the options to object, we refer you to the information linked below:
o Opt-out: https://www.youronlinechoices.com/
o Opt-out: https://www.youronlinechoices.com/
o Opt-out: https://www.youronlinechoices.com/
o Opt-out: https://www.youronlinechoices.com/
Overall, you have the following rights regarding the processing of your personal data: Right to information; right to rectification; right to erasure; right to restriction of processing; right to object; right to data portability; right to complain about unlawful processing of your personal data to the competent data protection authority.
However, since we do not have complete access to your personal data, you should contact the providers of the social media directly if you wish to assert your rights, as they each have access to the personal data of their users and can take appropriate measures and provide information. If you still need help, we will of course try to support you. Please contact Datenschutz.Deutschland(at)wagner-group.com.
Our website uses plugins from YouTube, which is operated by Google. The operator of the pages is YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.
If you visit one of our pages featuring a YouTube plugin, a connection to the YouTube servers is established. Here the YouTube server is informed about which of our pages you have visited. If you're logged in to your YouTube account, YouTube allows you to associate your browsing behaviour directly with your personal profile. You can prevent this by logging out of your YouTube account. YouTube is used to help make our website appealing. This constitutes a justified interest pursuant to Art. 6 (1) (f) GDPR.
Further information about handling user data, can be found in the data protection declaration of YouTube under https://www.google.de/intl/de/policies/privacy.
Our website uses the visitor action pixel of Facebook, Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook") to measure conversion.
This allows us to track the behavior of site visitors after they have clicked on a Facebook ad to be directed to the provider's website. This allows the effectiveness of the Facebook Ads to be evaluated for statistical and market research purposes and to optimize future advertising efforts. The collected data is anonymous to us as the operator of this website, we cannot draw any conclusions about the identity of the users. However, the data is stored and processed by Facebook, so that a connection to the respective user profile is possible and Facebook can use the data for its own advertising purposes, in accordance with the Facebook Data Usage Policy. This allows Facebook to enable the placement of advertisements on pages of Facebook as well as outside of Facebook. This use of the data cannot be influenced by us as a site operator.
You can find further information on the protection of your privacy in the Facebook data protection information: https://www.facebook.com/about/privacy/.
You can also disable the "Custom Audiences" remarketing feature in the Advertising Settings section at https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen. You must be logged in to Facebook to do this. If you do not have a Facebook account, you can disable usage-based advertising from Facebook on the European Interactive Digital Advertising Alliance website: http://www.youronlinechoices.com/de/praferenzmanagement/.
Facebook Conversion API
This website uses the so-called Conversions API of the social network "Facebook" of Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (Meta), an interface between our marketing data and the systems of Facebook. With this use, we want to ensure that the ads we place on Facebook are matching the interests of our users. With the Facebook Conversion API, we receive statistics that allow us to understand the behavior of users on our website and their interaction with our content. We can also determine whether a user is redirected to our website after clicking on an advertisement on Facebook (so-called "conversion").
In this context, the following data can be processed:
- e-mail address
- phone number
- birth date
- name and surname
- postal address
- user ID, click ID, product ID, advertising ID, facebook Login ID
- browser type and version
Due to the tools used (Facebook Pixel and Conversions API), your browser automatically establishes a direct connection to the Facebook-server as soon as you have consented to the use of these tools.
It shall be mentioned that there is no equivalent level of data protection in the USA and, in particular, access to data processed there or by US companies or their foreign subsidiaries around the globe may be accessible to US authorities or must be disclosed to them. As a non-US citizen, you may also not be able to take action or effective action against this. We have minimized this risk as far as possible by using suitable data protection instruments (EU standard contracts), but cannot minimize the risk to zero. Therefore, your consent to the use of Google Analytics also entails this risk.
Because of our use of the Facebook pixel and the Conversions API, Facebook receives the information that you have accessed the respective page on our website or clicked on one of our advertisements. If you are registered with Facebook or otherwise with the provider, Meta can also assign your interactions with our Facebook ads and our website to your user account on Facebook.
If you are logged into Facebook, you can opt out (i.e. revoke your consent) at https://m.facebook.com/login.php?next=https%3A%2F%2Fm.facebook.com%2Fsettings %2F%3Ftab%3Dads&refsrc=deprecated&_rdr
Google plugin with Shariff button
If you consent to this (Art. 6 I 1 a DSGVO), our website uses the button of the social network Google Plus, which is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States ("Google").
If you call up a web page on our website that contains such a button, your browser can establish a direct connection with Google's servers when the button is active. The content of the "+1" button is transmitted by Google directly to your browser and integrated by it into the website. In this case, we have no influence on the scope of the data that Google collects with the button, but we assume that your IP address is also collected.
Two clicks for more data protection. Only when you click on the button does it become active and your browser establishes the connection with Google's servers described above. The first click on this button therefore means that you give your consent to the transfer of data to Google.
By activating the plugin, Google receives the information that you have accessed the corresponding page of our website. If you are logged in to Google, Google can assign the visit to your Google account from this moment on, even if you do not confirm the Google button a second time. If you interact with the plugins, for example by clicking the "Google +1" button a second time or posting a comment, the corresponding information is transmitted from your browser directly to Google and stored there.
For the purpose and scope of the data collection and the further processing and use of the data by Google, as well as your rights in this regard and setting options for protecting your privacy, please refer to Google's data protection information on the "+1" button: http://www.google.com/intl/de/+/policy/+1button.html
If you are a Google Plus member and do not want Google to collect data about you via our website and link it to your membership data stored with Google, you must log out of Google Plus before visiting our website.
Please note that when using Google plugins, data transfers in third countries such as the USA and thus outside the European Union are also possible. Companies in these countries are subject to data protection laws that generally do not protect personal data to the same extent as is the case in the Member States of the European Union. In addition, access to this data by local authorities may occur without (appropriate) legal remedies being available to EU data subjects.
Registration / customer account (Art. 6 I 1 a, b EU-GDPR)
On our website, we offer users the opportunity to register as a customer by providing personal data. You can then view your order history, register for seminars and save your data for the order form. This means that you do not have to enter your data again when placing a new order.
Registration is therefore either necessary for the fulfilment of a contract (via our online shop) with you or for the implementation of pre-contractual measures or possible if a contract is only initiated or not finally concluded. The principle of data economy and data avoidance is observed here, as only the data required for registration is marked as a mandatory field with an asterisk (*). These are, for example, the e-mail address and password including password repetition. Please note that you cannot create a customer account if you do not provide any or all of the data marked as required.
For the order in our online shop, we also require information on the billing address (title, first name, last name, address) for delivery. If the delivery address differs from the invoice address, the above information for the delivery address must also be provided. By registering on our website, the user's IP address, the date and the time of registration are also stored (technical background data). By clicking the "Register now" button, you consent to the processing of your data.
Registered persons are free to make changes or corrections to the billing or delivery address themselves. Our customer service will also be happy to make changes or corrections if you contact them. Of course, you can also cancel or delete your registration or customer account.
Payment systems (Art. 6 I 1. a, b EU-GDPR), credit assessment (Art. 6 I 1 f EU-GDPR)
In our online shop you can pay by credit card and via PayPal. For this purpose, the respective payment-relevant data is collected in order to be able to process your order and payment. In addition, your IP address is processed for technical requirements and for legal protection.
The principle of data minimisation is observed in that you only have to provide the data that is absolutely necessary to carry out the payment processing or that we are legally obliged to collect. Without this data, we will have to refuse to conclude a contract with you because the required payment cannot take place.
The payment systems we use use SSL encryption to protect the transmission of your data.
Note on credit card payment: Credit card details will be checked to determine if payment can be made with this method.
Note on PayPal: PayPal is a company of PayPal (Europe) S.à r.l. et Cie, S.C.A.22-24 Boulevard Royal, L-2449 Luxembourg. If you select "PayPal" as a payment option during the ordering process in our online shop, your data will be automatically transmitted to PayPal.
By selecting this payment option, you consent to the transmission of personal data required for payment processing. The personal data transmitted to PayPal are usually first name, last name, address, email address, IP address, telephone number, mobile phone number or other data required for payment processing.
Personal data that is related to the respective order is also required for the processing of the purchase contract. Details on data protection at PayPal can be found at: https://www.paypal.com/de/webapps/mpp/ua/privacy-prev
Google Pay or Apple Pay
If you choose the payment method Google Pay or Apple Pay, the payment is made via your Google or Apple account. You can then complete your payment at the end of the checkout process on the order overview page by clicking on the "Apple Pay" or "Google Pay" button - each identified by the Apple or Google brand logos - without entering additional payment information. The prerequisite for this is that you have either an active Google Pay account or an active Apple Pay account, which is stored on the device you are using. Further information on the payment option via Google can be found at https://pay.google.com/intl/de_de/about/ and for Apple Pay at https://www.apple.com/de/apple-pay/.
Sending assessment reminders by e-mail
If you have given us your express consent to do so during or after your order (Art. 6 I 1 a DSGVO), we will use your e-mail address as a reminder to submit a rating of your order via the rating system we use. This consent can be revoked at any time without cause and without stating reasons by sending a message to firstname.lastname@example.org.
Rating reminders through Trusted Shops
If you have given us your express consent to do so during or after your order (Art. 6 I 1 a DSGVO), we will transmit your e-mail address to Trusted Shops GmbH, Subbelrather Str. 15c, 50823 Cologne (www.trustedshops.de) so that they can send you a rating reminder by e-mail.
This consent can be revoked at any time without cause and without stating reasons, gladly by sending a message to email@example.com or directly to Trusted Shops.
Advertising purposes for existing customers (Art. 6 I 1 f EU-GDPR)
J. Wagner GmbH is interested in maintaining the customer relationship with you and in sending you information and offers about our products. We therefore process your data in order to send you relevant information and offers by e-mail.
If you do not wish this, you can object to the use of your personal data for the purpose of direct advertising at any time; this also applies to profiling insofar as it is connected with direct advertising. If you object, we will no longer process your data for this purpose. The objection can be made free of charge and without any formalities without stating reasons and can be sent by e-mail to firstname.lastname@example.org.
Livechat (Art. 6 para. 1 lit a EU-DS-GVO)
We use livechat functions of the company Onlim (Onlim GmbH, Weintraubengasse 22, 1020 Vienna, Austria) on our website. By using the livechat function, a direct connection to the servers of Onlim is established. Through your entries in the chat, data is transmitted to the Onlim servers.
For the purpose of running the livechat, we only collect, process and use data necessary to establish the contact you have requested or to provide the information you have requested.
These are, for example, the postal address, e-mail address or telephone number. A transfer of the data to third parties who are not involved for the purpose of carrying out the livechat function is excluded.
Onlim GmbH has taken appropriate technical and organisational measures to protect the livechat data, which are subject to regular reviews and are adapted to the current state of the art. Further information on the subject of data protection at Onlim can be found at: www.onlim.com/datenschutzerklaerung
The chat history is stored for forwarding to the specialist department and for the continuous improvement of service quality beyond the duration of the conversation. As a matter of principle, the conversations are provided with a randomly generated pseudonym that cannot be assigned to the livechat user and thus ensures the anonymity of the user.Individual anonymisation/deletion takes place after 7 days if deletion/anonymisation has been explicitly requested in the chat widget. The user has the possibility to view the chat history on the website and, if necessary, to initiate the deletion of the data himself/herself. The implementation for deletion after request is 7 days.
In all other cases, a complete anonymisation/deletion of all conversations takes place after 180 days.
For an early deletion or if you have further questions, please contact: Datenschutz.Deutschland(at)wagner-group.com